PRIVACY POLICY

My Good Feeling
Last updated: January 2026

My Good Feeling (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online, through advertising, or in person at My Good Feeling Health Hub.

1. What Information We Collect

We may collect personal information including:

Basic Information

• Name
• Email address
• Phone number

Additional Information (when relevant and voluntarily provided)

• Training goals, fitness preferences, and lifestyle information
• Health-related information relevant to your participation or training
• Payment information (processed securely by approved payment providers)
• Location details
• Communication history (emails, phone calls, SMS)

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Your Information

Your personal information may be collected through:

• Online forms, enquiries, and booking systems
• Website landing pages and digital funnels
• Advertising platforms and lead forms
• In-person conversations at My Good Feeling Health Hub
• Phone calls, SMS, and email communication
• Third-party systems used to support business operations

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and communicate with you
• Provide information about programs, memberships, and offers
• Deliver training, onboarding, accountability, and member support
• Process payments and manage subscriptions
• Improve our services, marketing, and customer experience
• Manage scheduling, bookings, and internal records
• Comply with legal and regulatory requirements

We do not sell your personal information.

4. How We Store and Protect Your Information

Your personal information may be stored using secure systems and platforms, including:

• Customer relationship management systems
• Communication and messaging platforms
• Secure payment processing systems
• Marketing and advertising platforms
• Other software and systems required to operate our business

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Sharing Your Information

We may share your personal information with trusted third parties only where necessary to provide our services, including:

• Service providers who assist with business operations
• Communication and messaging providers
• Payment processors
• Marketing and advertising partners
• Professional advisers where required by law

All third parties are required to handle personal information securely and in accordance with applicable privacy laws.

6. Your Privacy Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

Requests can be made by contacting info@mygoodfeeling.au.

7. Cookies & Online Tracking

Our website and advertising partners may use cookies, pixels, and similar technologies to improve website functionality and deliver relevant advertising.
You can manage cookie settings through your browser preferences.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and maintain accurate business records.

9. Contact Us

For privacy-related enquiries, requests, or complaints:

My Good Feeling
Email: info@mygoodfeeling.au